Hug Your Haters
Summarized key ideas & insights
Jay Baer
13 min read
6 insights
overview
As a business owner, you might have been contacted by many haters — people who are very displeased and complain about your products or services — and you do everything to ignore them. Hug Your Haters seeks to teach people, especially business owners, how to deal with customer complaints and reputation-damaging reviews in a way that yields a positive impact.
Jay Baer is a keynote speaker, digital marketing expert, entrepreneur, and author. He is the president of Convince & Convert, an online customer service and digital marketing consultancy and media company. Jay Baer contributes articles to Inc., Entrepreneur, and Forbes.com; writes the world’s #1 content marketing blog; and hosts several award-winning podcasts. His books are mentioned in many sources like Forbes, CNBC, Fortune, and Inc42.
“Haters are not your problem. . . . Ignoring them is.” ~ Jay Baer
Jay Baer is a keynote speaker, digital marketing expert, entrepreneur, and author. He is the president of Convince & Convert, an online customer service and digital marketing consultancy and media company. Jay Baer contributes articles to Inc., Entrepreneur, and Forbes.com; writes the world’s #1 content marketing blog; and hosts several award-winning podcasts. His books are mentioned in many sources like Forbes, CNBC, Fortune, and Inc42.
“Haters are not your problem. . . . Ignoring them is.” ~ Jay Baer